Metlife Insurance Limited

This licence authorises the licensee to carry on a financial services business to:

provide financial product advice to retail and wholesale clients for the following classes of financial products:

general insurance products limited to:

consumer credit insurance products;

life products including:

investment life insurance products as well as any products issued by a Registered Life Insurance Company that are backed by one or more of its statutory funds; and

life risk insurance products as well as any products issued by a Registered Life Insurance Company that are backed by one or more of its statutory funds; and

superannuation;

deal in a financial product by:

issuing, applying for, acquiring, varying or disposing of a financial product to wholesale clients in respect of the following classes of financial products:

derivatives; and

foreign exchange contracts; and

issuing, applying for, acquiring, varying or disposing of a financial product to retail and wholesale clients in respect of the following classes of financial products:

general insurance products limited to:

consumer credit insurance products;

life products including:

investment life insurance products as well as any products issued by a Registered Life Insurance Company that are backed by one or more of its statutory funds; and

life risk insurance products as well as any products issued by a Registered Life Insurance Company that are backed by one or more of its statutory funds; and

superannuation; and

provide a claims handling and settling service to retail and wholesale clients limited to:

the person assesses whether an insurer has a liability under an insurance product, or provides assistance in relation to such an assessment;

the person assists another person to make a claim under an insurance product;

the person makes a decision to accept or reject all or part of a claim under an insurance product;

the person makes a recommendation, or states an opinion, in the following circumstances:

the recommendation, or statement of opinion, is made in response to an inquiry by or on behalf of another person about an existing or a potential claim by the other person under an insurance product; and

the recommendation, or statement of opinion, could reasonably be expected to influence a decision whether to continue with the existing claim or to make the potential claim;

the person offers to settle all or part of a claim under an insurance product;

the person quantifies the extent of the insurer's liability to another person under an insurance product, or provides assistance in relation to the quantification of the extent of such a liability; and

the person satisfies a liability of the insurer under an insurance product in full or partial settlement of a claim under the insurance product.